About your order

Available at each Iwata directly managed store.

If your order has been completed but you do not receive an email, there are the following reasons.
① The registered email address is incorrect. ② Unable to receive emails due to spam settings. If the above reasons do not apply, please fill out the inquiry form below with your order details and send. please do it.

Changes cannot be made after the order is completed. please note that.

It is not possible to consolidate orders after they are completed. please note that.

We do not accept cancellations or changes after the order is completed. Please be sure to check that the size, color, etc. are correct before ordering.

Generally, we do not accept returns/exchanges. Thank you for your understanding.

About payment

Various credit cards (Visa, Mastercard, JCB,
Amex) and Amazon pay are available.

If you need a receipt, please contact us from the contact page.

We are sorry, but we do not accept cash on delivery payments. If you are interested, please contact the directly managed store.

You cannot use Amazon points or purchase with Amazon gift certificates. For detailed information such as the status of payments using Amazon Pay, please log in to your Amazon Pay account page and check.

About gift wrapping

Our online shop does not accept gift wrapping. Gift wrapping is available if purchased at a directly managed store.

About shipping and delivery

Free of charge if your order exceeds 30,000 yen (excluding tax).
If the price is less than 30,000 yen (excluding tax), a shipping charge of 500 yen (excluding tax) will be charged.
However, additional charges may apply to remote islands and some areas. Please note. For large products (bed frames, mattresses), etc., please contact us separately.

Date and time specifications are not supported. If you are not home, please request the delivery company to resend the package.

You can enter shipping and billing addresses separately on the checkout page.

We will ship within one week after placing your order.
(Excluding large items such as beds and mats)

Please contact us at our directly managed stores or through the inquiry form.

We will only ship to one address per order. If you would like the item to be sent to multiple addresses, please place multiple orders and specify the destinations.

About membership registration

You can issue a new password from here.

You can change it from My Page.

Possible reasons why you may not be able to log in are as follows.
・Member ID and password are not entered correctly.
- Alphanumeric characters and symbols are not entered in half-width characters. Full-width characters are used.
- Uppercase and lowercase letters are not entered correctly due to reasons such as "Caps Lock" being turned on.
- Spaces are lost when copying and pasting.

Membership registration is free of annual fees.

If you have forgotten your email address, please use the inquiry form to let us know your full name and phone number.

About the product

Although we do carry this item, it is not available for purchase through our online shop (we will ask you about the delivery route, etc.), so please contact us using the inquiry form.

I'm sorry. The online shop does not list all Iwata products, so please contact the directly managed store.

At our company, when choosing a pillow, we consider the customer's experience first, not height, weight, gender, etc. There are people who are petite who prefer a high pillow, and people who are large but who prefer a low pillow.

The fabric is densely woven, making it impossible for dust mites to pass through the weave.

In addition, the batting (feathers, camel hair, etc.) is thoroughly washed and dried at high temperatures, so there is no possibility of it remaining alive in the product.

However, we cannot say that it is completely impossible to pass through quilting seams, but we do our best to minimize the risk by using thin needles and thick thread.

Due to their ecology, dust mites die from high temperatures and dryness, and cannot reproduce unless they have something to feed on, so we believe that you can use them hygienically by drying them in the sun and frequently changing the covers. Masu.

Please contact us using the inquiry form.

You can use it. There is no problem as long as the temperature is low enough to not cause burns to the customer.

Possible depending on the product. Please refer to the instructions for your futon dryer and the handling instructions for each item.
About care and handling

Possible depending on the product. Please refer to the handling instructions page for each item.
About care and handling

This is possible depending on the product and size. Please refer to the handling instructions page for each item.
About care and handling

Since Iwata uses unbleached raw cotton, there may be some black particles of cotton scum (remains of cotton stalks and leaves) left on the surface of the fabric, but this is not harmful. If you wash it, it will gradually become less noticeable.

Oeko-Tex is an international safety standard for textile products that prohibits or restricts the use of substances harmful to the human body in textile products, and is issued only to products that meet the standards.